Nationwide On-Site Support and Solutions
Console Ultrasound Field Service & Repair
Comprehensive Nationwide Multi-Vendor Maintenance for Your Full-Sized Systems.
Console Ultrasound Repair & Service
While portable units can be shipped for repair, your high-performance console machines require expert on-site attention. MXR Imaging provides a full range of field services, parts, and probes for console systems from most major manufacturers. Our nationwide team of field service engineers is dedicated to supporting your facility with local, responsive expertise.
On-Site Ultrasound Maintenance & Emergency Repair
- Expert Field Engineers: Our team consists of modality-specific technical experts and OEM-trained engineers ready to resolve your equipment issues on-site.
- 24/7 Technical Support: We provide ultrasound technical support 365 days a year to assist with service emergencies and keep your department running.
- Multi-Vendor Expertise: We support a wide variety of brands, including GE, Philips, Siemens, Canon, and more, allowing you to consolidate service under one provider.
- Rapid Parts Deployment: Our national distribution centers ship stocked parts and accessories same-day or overnight to minimize your system downtime.
Complete Ultrasound Equipment Lifecycle Management
At MXR, we provide expert service for your ultrasound systems regardless of where they are in their functional lifespan. From the installation of the latest technology to the ongoing maintenance of seasoned workhorse systems, our team ensures your fleet remains clinical-ready.
Current & Legacy Systems Support
Full Lifecycle Management
We provide consistent, high-quality service for your equipment from day one through its final day of clinical use.
Legacy Equipment Assistance
While many manufacturers eventually stop supporting older models, MXR specializes in providing parts and service for legacy systems. If the OEM has declared your system End of Life (EOL), we can help you extend its utility without compromising on performance.
Bridge to Replacement
We support your aging equipment to ensure it remains reliable until you are ready to upgrade, providing a cost-effective alternative to forced premature replacements.
Customizable Ultrasound Service Agreements
We understand that every healthcare facility has unique budgetary and clinical needs. MXR offers flexible service plans that can be tailored to meet your specific requirements for console ultrasound management and medical imaging equipment repair.
Flexible Service Plan Options
- Full Support Plans: Comprehensive coverage for all repair and maintenance needs, providing the highest level of budget predictability.
- Shared Service: Collaborative plans designed to work alongside your in-house clinical engineering team, providing backup when you need it most.
- Preventative Maintenance (PM) Only: Regularly scheduled check-ups to ensure your system meets OEM specifications and remains in peak condition.
- Customized Agreements: Fully bespoke plans built to fit your facility’s unique clinical and financial goals.
IT Infrastructure & Connectivity
A functional ultrasound console is only valuable if it can securely and reliably communicate with your facility’s network. Our field service engineers are trained to handle the technical integration challenges that often arise in modern clinical environments.
- DICOM and Networking Support: We assist with the setup and troubleshooting of DICOM configurations to ensure seamless image transfer to your PACS or RIS.
- Connectivity Troubleshooting: Our team helps resolve communication errors, software glitches, and networking bottlenecks that can interrupt your workflow.
- Cybersecurity Awareness: We follow best practices to ensure your equipment remains integrated with your facility’s security protocols while maintaining peak uptime.
The MXR Advantage: A Single Partner for All Modalities
Choosing MXR means more than just world-class ultrasound support. Many of our partners realize significant administrative and financial benefits by consolidating their imaging service needs under a single, reliable provider.
Multi-Modality Consolidation
We offer comprehensive service solutions for CT, MRI, and X-ray systems alongside our ultrasound programs. Consolidating your service contracts under MXR simplifies your vendor management and provides a unified point of contact.
ISO 13485:2016 Certified Quality
All MXR parts and services adhere to rigorous quality standards. Our Quality Assurance program is designed to ensure that the parts we use meet or exceed OEM specifications prior to shipment.
Extensive Parts Inventory
We maintain a vast inventory of new and reconditioned parts, components, and peripherals for all major console models. Our national distribution centers ensure you have access to the hardware you need for immediate repairs.
Advanced Probe Repair and Replacement
Our dedicated ultrasound probe repair department provides a high-quality alternative to expensive OEM replacements. We support standard, TEE, and specialty transducers with rigorous testing and certification.
Featured Products
Biomedical Team Support
In addition to our field services, we offer programs to help your internal staff become more self-sufficient with your console ultrasound fleet.
Our Ultrasound Service Offerings
Professional solutions to keep your department running at peak efficiency.
Portable Ultrasound Repair
We provide fast and easy depot repair with free evaluations and flat-fee pricing for major brands including SonoSite and Philips. Our streamlined process includes a specialized fast-track option for SonoSite systems to return your equipment to clinical use as quickly as possible.
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Probe Repair, Sales, & Buyback
Probes are high-cost essentials. we offer ISO-certified repairs as a cost-effective alternative to replacement, as well as a selection of new and reconditioned probes for purchase when it is time to upgrade or replace your current inventory. Additionally, our buyback program helps you receive value for legacy equipment that is no longer in use.
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Ultrasound Parts Sales
Access a massive inventory of ultrasound parts certified to meet OEM standards. We offer same-day or overnight shipping from our national distribution centers to minimize your department's downtime.
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In-House Empowerment Training
We train your medical departments to become self-sufficient in ultrasound maintenance through hands-on, engineer-led instruction. This program helps your facility reduce reliance on external service for basic upkeep and routine maintenance.
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