Nationwide Field Engineering & Support
MRI Maintenance & Services
Rapid field engineering and preventive maintenance for all major MRI platforms. Reduce your total cost of ownership while maximizing system uptime.
The Nation's Largest Independent MRI Service Network
As the leading independent medical imaging services organization in the United States, MXR Imaging provides a total solutions approach to MRI maintenance. Our goal is to gain a deep understanding of your clinical needs and align with your facility as a partner. We offer customizable service agreements designed to help lower your total cost of ownership by up to 30% while supporting improved system reliability. Whether you manage a large hospital network or a specialized orthopedic practice, our mission is to help ensure your imaging suite operates at peak efficiency so you can focus on patient care.
Emergency MRI Scanner Repair
If your system is currently down, our Field Service Engineers are ready to respond. We offer rapid on-site diagnosis and MRI scanner repair for all major manufacturers to minimize your clinical interruption. In many cases, we can utilize remote diagnostics to identify the necessary parts before our engineer even arrives at your site.
Scalable MRI Service Plans to Fit Your Budget
We provide flexible service solutions tailored to the specific clinical and economic needs of your facility. Our plans allow you to choose the level of support that best matches your internal capabilities and financial requirements.
- Full Service Support: Our most comprehensive option, providing "bumper-to-bumper" coverage. This plan includes all parts, labor, travel, and preventative maintenance for maximum peace of mind and predictable budgeting.
- Shared Service: Designed for facilities with in-house biomedical or clinical engineers. MXR provides the high-level technical expertise and parts support your team needs to handle primary maintenance while having a safety net for complex repairs.
- Preventative Maintenance (PM) Agreements: A focused solution to ensure your equipment meets regulatory compliance and OEM performance standards. Regular PMs help extend the lifespan of your capital investment and identify potential issues before they cause downtime.
- Fully Customizable Agreements: If a standard tier doesn't fit, we can build a completely bespoke service plan that addresses your unique modality mix, usage volume, and coverage hours.
If your initial warranty has expired, choosing MXR Service can aid in reducing your total cost of CT and PET/CT system ownership compared to OEMs.
Project Management & Professional Services
Beyond standard maintenance, MXR provides full lifecycle support for your MRI equipment. We handle the logistical and technical complexities of system changes, allowing your clinical team to remain focused on patient outcomes.
- Turnkey Solutions: Comprehensive project management from site planning and RF shielding verification to final system hand-off. Our project managers coordinate every detail of your imaging suite development to ensure a seamless transition.
- MRI System Installation: Expert multi-vendor equipment installation services. Our team manages the mechanical and electrical integration of your system, ensuring it is calibrated and ready for clinical use according to OEM specifications.
- System Relocation & De-installation: Professional planning and execution for moving MRI systems within your facility or across the country. We manage the entire process, including ramp-down, cryogen stabilization, rigging, and transport.
- Equipment De-installation: Safe and compliant removal of legacy systems, ensuring environmental standards and facility safety protocols are met.
OEM Quality Parts & Component Support
Downtime is often impacted by parts availability. MXR eliminates this bottleneck with the largest imaging part inventory in America to ensure your facility returns to clinical operation as quickly as possible.
Nationwide Inventory of 1M+ Parts
- Robust Multi-Vendor Inventory: Our nationwide distribution centers provide new, used, and Platinum Certified parts for GE, Philips, Siemens, Canon/Toshiba, Konica, and other major OEMs.
- ISO 13485 Certified Quality Assurance: Every part goes through our rigorous QA program to ensure it meets OEM specifications before it leaves our facility.
- Comprehensive Modality Support: We supply parts, components, and supplies for MRI as well as CT, X-ray, ultrasound, C-Arms, cath lab, and mammography.
24/7 Remote Monitoring & Field Engineering
We don't just wait for your system to fail. We combine local engineering presence with proprietary technology to restore service quickly and stop future downtime before it starts.
On-Site Expert Service Engineers
- National Scale, Local Presence: Experienced Field Service Engineers located across the U.S. and Canada for fast on-site restoration.
- Expertly Trained: Engineers undergo continuous training and competency certification on the most current major manufacturer platforms.
MXR Vision: 24/7 Remote Magnet Monitoring
Our proprietary magnet-monitoring system provides 24/7 oversight of critical components and environmental systems. Standard with Platinum Certified scanners and full service agreements, it allows for immediate remote diagnostics.
Helium Fill & Cryogen Management Services
MXR is one of the top three buyers and sellers of helium in the U.S. We provide a single-call solution for magnet stability and cryogen management to prevent quench risks.
Magnet Stability & Helium Support
- Direct Access: Spot buys or long-term contracts with highly competitive pricing.
- Emergency Fills: Rapid response to prevent unplanned downtime and ensure magnet stability.
- Refrigeration Contracts: Proactive plans for Leybold and Sumitomo products, including preventative cold head and adsorber replacement every two years.
Expert MRI Coil Repair & Restoration
MRI coil repair is a specialized field requiring a high degree of technical precision. MXR provides a cost-effective alternative to expensive OEM replacements, extending the lifespan of your clinical assets while ensuring the highest quality of patient care. Our team of engineers possesses in-depth knowledge of MRI technology and is trained to manage the intricate electronic and mechanical components required for optimal imaging.
Common Repairs & Services
Electronic Failures
Resolution of broken flex circuits, damaged cables, and faulty RF amplifiers or preamps.
Mechanical Issues
Repair of latches, housings, straps, and structural housing damage.
Cosmetic Restoration
Specialized re-foaming, touch-ups, and refurbishment to "like new" condition.
System Validation
Full diagnostics, component testing, and validation to OEM specifications.
The MXR Coil Repair Process
- Initial Assessment: Engineers carefully inspect the damaged coil for visible structural damage, connectivity issues, or electronic malfunctions.
- Advanced Diagnosis: Using sophisticated diagnostic tools, we pinpoint the root cause of the issue to ensure the repair is targeted and effective.
- Component Replacement: Faulty elements such as wires, capacitors, or connectors are replaced with high-quality parts to restore full functionality.
- Calibration & Testing: Repaired coils undergo rigorous calibration to meet original manufacturer specifications and performance standards.
- Aesthetic Refurbishment: Coils are moved to our state-of-the-art in-house paint bay. This process restores the coil’s aesthetics while safeguarding its surface and preserving long-term performance.
- Quality Assurance: Every repair adheres to stringent ISO 13485:2016 measures to support accurate and reliable imaging.
- Final Safety Checks: Comprehensive testing for safety standards and potential hazards is conducted to protect both patients and operators.
Custom MRI Shielding & Containment Systems
High-performance imaging requires a controlled environment free from interference. MXR delivers custom-engineered RF, magnetic, and radiation shielding to ensure your diagnostic suite operates with peak clarity and compliance.
RF & EMI Shielding
Essential containment to eliminate noise and ensure clean data acquisition.
Magnetic Shielding
Isolation from static or low-frequency fields that standard enclosures cannot block.
Radiation Shielding
Lead-lined solutions to ensure facility-wide safety.
Why Choose MXR for Independent MRI Service?
Once the immediate crisis is resolved, MXR provides a total solutions approach that addresses long-term cost, uptime, and equipment longevity.
Significant Savings
Reduce total cost of ownership by up to 30% compared to OEM contracts.
OEM-Quality Standards
ISO 13485:2016 certified processes for all repairs and parts.
Vendor Neutrality
Expert support for legacy and current-generation systems from all major manufacturers.
Customizable Plans
Full support, shared service, or PM-only agreements to fit your facility's needs.
Mobile MRI Solutions: Buy, Rent, or Refurbish
As the #1 mobile MRI provider in North America, MXR Imaging delivers high-quality, state-of-the-art mobile imaging trailers to hospitals, imaging centers, and government health systems. We offer a wide range of manufacturers, including Siemens, GE, Philips, and Canon, available for short-term and long-term lease or direct sale.
Continuous Patient Care
Serve patients seamlessly during renovations, construction, or planned equipment upgrades.
Strategic Agility
Recover from natural disasters or reduce patient backlogs without facility build-outs.
Technical Support
Reduce patient backlogs and recover quickly from natural disasters or unplanned downtime.
Platinum Certified Pre-Owned Systems
Upgrade your imaging capabilities with our Platinum Certified Pre-Owned MRI systems. These units allow you to maximize revenue potential while lowering the total cost of ownership. Each Platinum Certified system includes:
- 100-Point Refurbishment: Our MRI units go through a rigorous 100-point reconditioning process that strictly adheres to our ISO 13485 certified standards.
- Full One-Year Warranty: Every Platinum Certified system carries a full one-year warranty for your peace of mind.
By choosing Platinum Certified equipment, you can achieve increased image quality, faster acquisition speeds, and enhanced patient safety with a cost-effective solution.
Your Single Source Partner
For healthcare systems and facilities managing complex imaging environments, MXR provides integrated service contracts that unify your equipment maintenance under a single, resourceful partner. This approach simplifies vendor management for procurement and ensures technical consistency across your department.
X-ray & Radiography Services
CT Service & Support
Ultrasound Service & Probe Repair
MRI Department Supplies & Clinical Products
MRI Accessories & Safety
Equip your suite with MRI-compatible furniture, safety tools, and patient comfort accessories.
Injectable Contrast Media
Access a consistent supply of contrast agents and delivery systems.
Patient Positioning Aids
Improve image quality and patient comfort with high-durability foam wedges and positioning sets.
Radiation Protection
Ensure facility-wide safety with professional lead lining and radiation shielding.
Maximize Your MRI Uptime
Connect with an engineering specialist to design your service plan.
For immediate assistance, call (888) 278-9933
