Maximize Efficiency and Control Costs
In-House Ultrasound Service Technician Training
Transition your clinical engineering department into a high-performance internal service provider.
Achieving Equipment Self-Sufficiency
Take full control of your imaging department’s uptime and budget with in-house ultrasound service training through MXR’s Empowerment Program. We provide the specialized technical education, ISO certified parts, and 24/7 expert support required for your clinical engineers to perform high-level maintenance and repair internally. This page details our phased implementation roadmap, the business benefits of the in-house model, and how we transform your staff into expert service providers for all major OEM platforms.
The Strategic Move to In-House Service
Many larger ultrasound healthcare providers recognize the need to bring ultrasound service in-house, yet they often hesitate because it is perceived as an enormous undertaking with many challenges. We have assisted many clinical engineering departments in navigating the complexities of implementing such a plan with our specialized in-house ultrasound service technician training program.
Measurable Business Benefits
The business benefits and cost savings can be significant. In our experience, these range from 20% upwards to 40% per year. By keeping technical staff internal, you improve response times and maintain the right inventory of ultrasound parts to get systems operational quickly.
Shortened Repair & Response Times
Internal teams arrive on site immediately with ready access to critical inventory.
Increased Ultrasound Productivity
Expertly maintained systems ensure higher uptime and consistent patient throughput.
Higher Patient Satisfaction Levels
Reliable equipment leads to on-time appointments and high-quality imaging.
Reduced Imaging Equipment Downtime
Streamlined service workflows benefit the entire medical imaging department.
Empowerment Program Advantages
Our Empowerment Program ensures that your internal clinical engineers are prepared to support your department with the same effectiveness as the original equipment manufacturer (OEM).
Cost Efficiency & Technical Readiness
If your facility already has clinical engineers supporting other departments, they are ready for the next step.
Once they complete MXR’s comprehensive training, aided by our 24/7 technical support, you can realize approximately a 40% overall cost savings versus OEM support.
For organizations looking to buy ultrasound machine units or expand their fleet, this internal capability significantly lowers the total cost of ownership.
Hands-On Educational Service Support
Our educational program takes your engineering group from ultrasound basics up to advanced system troubleshooting and repair on all major OEM ultrasound systems. Unlike applications training, our courses are taught from a component repair technician perspective, providing the practical, hands-on skills required for complex hardware resolution.
ISO Certified Parts & Quality Assurance
A successful in-house program relies on high quality components. MXR provides access to a vast inventory of new and reconditioned parts that are ISO 13485:2016 certified. This ensures that every part meets or exceeds OEM specifications, providing your team with the reliable resources they need to maintain peak system performance.
Regulatory & Compliance Documentation
We provide high confidence that records maintenance is handled in compliance with AIUM, ACR, IAC, and the Joint Commission parameters. We establish best practices to ensure full compliance, accountability, and efficiency are achieved throughout the imaging department.
The Implementation Roadmap
MXR Imaging consults with major medical institutions to transition service internally across the complete spectrum of needs, including training, servicing, support, parts, and probes.
Phase 1: Foundation & Inventory
Building the business case starts with gathering vital data points. We help you identify the total ultrasound system, probes, peripherals, service manuals, and software inventory in your facility to project the total cost to support. During this phase, we also assist in identifying aging units that may be better served by an upgrade to Platinum Certified Pre-Owned ultrasound equipment.
Phase 2: Manpower & Resource Assessment
We assess your engineering manpower availability and existing technical skill sets. This helps us determine which training programs are needed for GE, Philips, Toshiba, and Siemens systems. We also evaluate your service equipment needs, such as phantoms and meters, and establish a backstop for specialized repairs. For example, while your team handles most maintenance, our Simplify Portable Depot Repair can handle major component replacements on PCBs or BGA repairs.
Phase 3: Strategic Execution
Once data points are established, MXR Imaging consults with you to develop a thorough plan for implementation. This includes cost analysis, projected needs for parts with same day overnight shipping options, onsite manpower requirements, and a comprehensive timeline for completion. This roadmap helps facilities understand the cost of an ultrasound machine over its entire lifecycle when supported internally.
Your Single Source Partner
While the Empowerment Program builds your technical independence, MXR Imaging provides the clinical and hardware resources necessary to support your entire facility.
Upgrade with Platinum Certified Equipment
Self-sufficiency is most effective when supported by reliable hardware. If your technical assessment reveals aging units that are no longer cost-effective to maintain, MXR offers Platinum Certified Pre-Owned ultrasound equipment. These systems undergo a rigorous ISO certified reconditioning process and include a full one-year warranty, allowing you to buy an ultrasound machine that lowers your total cost of ownership while enhancing clinical outcomes.
Professional Ultrasound Supplies & Accessories
A fully trained in-house team requires a steady supply of consumables to maintain peak operational standards. The MXR Shop is your comprehensive source for all ultrasound needs, including:
- Transducer Care: High-level disinfection supplies and probe storage racks.
- Clinical Essentials: Ultrasound gel, gel warmers, and probe covers.
- Ergonomics: Specialized ultrasound tables and positioning aids.
Complete Imaging Solutions
MXR’s expertise extends across your entire imaging suite. If your facility utilizes X-ray, CT, MRI, or PET/CT, we provide the same high level of ISO certified parts and field service support for those modalities. From X-ray tube replacements to MRI remote magnet monitoring, we provide high confidence that your entire department operates with maximum efficiency.
Our Ultrasound Service Offerings
Professional solutions to keep your department running at peak efficiency.
Console Ultrasound Repair
Expertly trained field engineers provide nationwide on-site repair for console systems. As an approved service vendor for most major OEMs, we work to ensure your equipment performs to original specifications.
Explore Console Repair
Portable Ultrasound Repair
We provide fast and easy depot repair with free evaluations and flat-fee pricing for major brands including SonoSite and Philips. Our streamlined process includes a specialized fast-track option for SonoSite systems to return your equipment to clinical use as quickly as possible.
Explore Portable Repair
Probe Repair, Sales, & Buyback
Probes are high-cost essentials. we offer ISO-certified repairs as a cost-effective alternative to replacement, as well as a selection of new and reconditioned probes for purchase when it is time to upgrade or replace your current inventory. Additionally, our buyback program helps you receive value for legacy equipment that is no longer in use.
View Probe Services
Ultrasound Parts Sales
Access a massive inventory of ultrasound parts certified to meet OEM standards. We offer same-day or overnight shipping from our national distribution centers to minimize your department's downtime.
Shop Parts
Clinical Engineering Training
Formal hands-on training is available at our dedicated facility for in-depth technical mastery. Our classes cover multiple manufacturers and models, taught from a service engineer's perspective for biomedical and clinical engineering teams.
View Technical TrainingTake the Next Step
Let MXR Imaging meet with your technical team to discuss how our Empowerment program can provide these advantages to your facility.
