Service Maintenance Agreements

Comprehensive Service Agreements for Imaging Equipment

Service Maintenance and Repair

MXR Imaging provides Computed Tomography (CT), Magnetic Resonance (MR), Ultrasound and X-Ray equipment service utilizing our nationwide footprint. We offer customizable service offerings to leading Hospital Systems, Diagnostic Imaging Centers and Independent Service Organizations (ISOs), as well as Orthopedic, Neurology, Cardiology and Veterinary clinics . MXR is an approved service vendor to most major OEMs. 

MXR Imaging’s integrated, configurable and sustainable service solutions include:

  • Full Service Agreements for Most Major Platforms
  • Time and Materials Service
  • Preventive Maintenance
  • Equipment Accreditation Consulting
  • Remote Service Support
  • MRI Cryo-Refrigeration and Helium Fill
  • X-Ray Tube Installation
  • Calibration Services
  • Training and Technical Support
  • Expert On-Site Service
  • After-Hours Support
  • Nationwide Service for the U.S. and Canada

Anywhere in the U.S. and Canada, MXR Imaging Field Engineers are ready to resolve your imaging equipment issues with total satisfaction.

"Request A Free Quote" to connect with a Service Maintenance Specialist today.

MXR Imaging is a Full-Service Medical Imaging Company that offers a wide range of services that rival OEM service programs. We have a large and diverse product portfolio of new, used and reconditioned equipment for CT, MR, ultrasound, DR, CR, X-ray and Ultrasound probes, as well as lead aprons, positioning aids and more. Our size and scale allow us to provide you with products and services that meet OEM specifications at a fraction of the cost.

Our goal is to get it right the first time! MXR sales staff and service engineers are ready to fulfill all of your medical imaging system’s needs.

  • Guaranteed Phone and Onsite Response Times - All Calls Routed to a Live MXR Employee
  • Guaranteed Equipment Uptimes
  • Customized Service Agreements
  • Access to 24/7/365 Technical Support
  • One Source for All Equipment Needs
  • ISO 13485:2016 Certified Service Organization
  • An Experienced Group of Dedicated Professionals Working on Your Behalf

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MXR offers CT Scanner Maintenance service agreements that meet your specific needs, including monthly fees and time & materials. We continue to invest in innovative technologies, such as remote diagnostics, allowing us to work more efficiently. Our service engineers can diagnose many problems online, ensuring that they arrive at your site fully prepared with the proper parts to have your system up and running - saving everyone time and money.

  • Full Service Covering All Parts and Labor
  • Preventative Maintenance
  • OEM Quality Replacement Parts
  • System Relocation and Installation
  • Time and Material Coverage
  • CT Tubes Replacements
  • Expert On-Site Engineering Service
  • After-Hours Support to Avoid Disruption to Your Operations

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MRI Maintenance Service with MXR Imaging is cost-effective and fast. Our maintenance service engineers will run a diagnostic and research your facility’s requirement in order to perform maintenance that fits your facility and your budget. MXR maintains an extensive inventory of MRI OEM quality parts so we can perform your maintenance in the most efficient and cost-effective way possible.

  • Full Service Coverage of Parts and Labor
  • Preventative Maintenance
  • OEM Quality Replacement Parts
  • Refrigeration Services
  • Cryogens
  • Coils
  • System Relocation and Installation
  • Time and Material Coverage
  • Expert On-Site Engineering Service
  • After-Hours Support to Avoid Costly Downtime

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Our Ultrasound Service Engineers are trained on all major ultrasound makes and models. We are equipped to come to your site and complete repairs as quickly as possible. MXR can offer service on an as-needed basis, as well as multiple ultrasound service plans to meet your requirements and budget.

  • Full Service - Allows MXR Imaging to perform all the services needed to keep your system operating like new.  This would be inclusive of preventative maintenance, 100% remedial labor, parts included and probe repairs.
  • PM Only - Our FSE team will perform scheduled maintenance to meet or exceed the OEM specification to ensure that your system is running as efficiently as possible.
  • PM + Labor - This combined agreement allows for the systems required preventative maintenance to take place along with covering any labor needed to service the system.
  • Customized Service - We have the ability to build the agreement that works best for you, whether an internal empowerment program for your engineers or just parts only. You decide on your coverage level.

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MXR Imaging offers repair and service maintenance programs for X-ray systems and equipment that fit your particular situation and budget.

Our diagnostic radiology offerings include traditional stationary X-ray, CR X-ray, DR, mobile and portable x-ray, bone densitometry, DICOM systems, hardcopy imaging, film digitizers, medical storage cabinets, monitors and diagnostic displays, tables and workstations. Contact us for more information.

  • Essential Services needed for x-ray, digital imaging and CR equipment
  • Preventative Maintenance, updates, calibrations, remote monitoring, and parts
  • Scheduled Maintenance that meet or exceed OEM standards
  • Covering Labor and Travel Costs associated with recommended OEM service
  • Combined PM & Labor Agreements allow for both system required maintenance and labor
  • Customized Service Agreements based on the specific needs of your facility and budget

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MXR Imaging reconditions and sells only C-Arms from top manufacturers in order to ensure quality and reliability. Our reconditioning process is vigorous, and all equipment is thoroughly tested before being sold. Contact us today with any questions about choosing the right C-Arm for your facility. C-Arms are primarily used for fluoroscopic imaging during surgical, orthopedic, critical care, and emergency care procedures.

  • Warranty, Service and Parts - We offer warranty and flexible service agreements to allow MXR to perform all the services needed to keep your C-Arm operating like new.
  • Purchase and Sale of Equipment - The widest selection of quality equipment. We manage an ongoing effort to purchase and sell your used diagnostic imaging equipment.
  • Turnkey Projects - From concept, to equipment purchase, construction, installation, and training; MXR will manage every aspect of the installation process.
  • Service Agreements - Global network of OEM trained engineers. Our resources provide fast response and smooth operation for all your service needs.

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The MXR Imaging Team is one of the most experienced and well trained in the industry. Our field service engineers are trained and certified on all manufacturers and a wide variety of imaging equipment. With an average of 20 years of experience, MXR offers a wide range of support services that strictly adhere to ISO 13485:2016 Certified Processes. Our goal is to ensure that your equipment operates with maximum efficiency and productivity.

Some Benefits of Using MXR Imaging Include:

  • Our Highly Competitive Pricing Will Help You Succeed
  • Uptime Guaranteed
  • Dedicated Service Team with Quick Response Time
  • Planned Maintenance Visits (Per OEM Specifications)
  • Priority On-Site Response
  • Telephone Technical Support
  • Remote Diagnosis and Troubleshooting
  • Multi-Vendor Repairs for a Wide Variety of Imaging Systems
  • Nationwide Service for the U.S. and Canada

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Parts are the foundation of responsive service. We ensure that each of our facilities across the U.S. are consistently stocked with a full range of parts to protect your investment from costly downtime. MXR Imaging has an unmatched reputation for OEM quality parts at affordable pricing. Our goal is to get you the right parts to fix your problem the first time around. MXR Imaging’s service engineers will help you diagnose the problem before you even place your order.

  • Large Inventory: We maintain one of the largest inventories of imaging parts in the industry.  We also have one of the most extensive catalogs of late-model MRI and CT parts, as well as X-ray, Ultrasound and other imaging equipment. You won’t have to pay a premium to get these parts from the OEM.
  • Quality: Every reconditioned imaging equipment part goes through an extensive quality inspection and testing.  We replace or repair any worn or damaged components to ensure that all parts meet our strict ISO 13485:2016 standards.
  • Expert Engineering Support: When you call us to order a part, you talk with an engineer, not a warehouse clerk. Our field-trained service engineers can help you diagnose or confirm the problem before you order the parts.

Our goal is to help you save time and money in resolving problems.

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MXR Imaging provides Stationary and Mobile Imaging Equipment Sales, Quality Parts and Maintenance Service Packages to keep your imaging systems operating at maximum efficiency. Our experienced, world-class service engineering team are available to you 24/7 for technical support and to ensure quick problem diagnosis and repair. 

  • Our Highly Competitive Pricing Will Help You Succeed
  • Largest Selection of Portable Mobile MRI Scanners in North America
  • Dedicated Service Team with Quick Response Time
  • We Strictly Adhere to ISO 13485:2016 Certified Processes
  • Use Medical-Grade Materials to ISO standards
  • Complete Site Planning and Preparation for Large Equipment
  • System Training and Applications Training
  • 24/7 Technical Support with Uptime Guarantee
  • Remote Diagnosis and Troubleshooting

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